Shipping & Dispatch

We are based in Melbourne VIC , all orders are dispatch from VIC Australia.

Our Courier partner is AusPost , you can easily search your tracking detail on www.auspost.com

 

Next day dispatched 

-----------------------------------------------------------------------------------------------

Delivery time & option

Australia 

Standard  - 3 to 5 Business Days

Express - 1 to 3 Business Days

Rest of the world

Standard - 7 to 21 Business Days

Pick up in-store (Melbourne Central Store)

Will be ready next day after placing the order.

Pick-up time : 1pm - 7pm

-----------------------------------------------------------------------------------------------

Custom Fee

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs.

Tracking Issue

Please allow 24hours after the order dispatched for the courier to update the tracking detail on the system.

Order is Delivered

Items not received but tracking shows they have been delivered. This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

Failed to delivered

As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees will be incurred for all parcels re-sent from our warehouse. 

Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

 

contact us : contact@jasmelbourne.com.au